[Close] 

Account Administrator


Description

Job Scope
Establish and maintain computerized inventory records of vehicles for sale to include data entry and continuing update of vehicle identification, condition and sale processing status. Prepare related reports and coordinate activities with account representatives.
Key Responsibilities
  • Perform data entry of required information in the AS 400 system of vehicle identification number (VIN), and other descriptive information
  • Manage account relationships, maintaining effective communications and ensuring customer requirements are met
  • Maintain vehicle files including creating and file in folders
  • Verify title information and log into the system when received
  • Work with title department to ensure that a negotiable title is obtained for each vehicle assigned to the account
  • Work with posting clerk to ensure completion of recon, transportation, and all other vehicle charges are applied to the appropriate vehicle in the AS400 system
  • Respond to customer inquiries relating to vehicles
  • Provide quality service and assist in resolving problems
  • Mail out sale packages the day after sale
  • Pull and update consignment inventory information of vehicles transmitted by customer
  • Investigate transmission errors
  • Verify vehicle eligibility for the sale and provide customer with inventory reconciliation report.
  • Communicate with Transportation department in order to arrange required transportation or obtain information including transportation condition reports, bills, etc.
  • Pull transmitted transportation charges as needed
  • Establish customer vehicle files in the computer system
  • Update vehicle files on a continuous basis with standardized abbreviations to assure that vehicle location, condition, special announcements, and other activities relative to the vehicle are properly recorded
  • Seek floor price information from account representative and enter it into computer system
  • Review, enter, and update vehicle condition report information in the computer system
  • Pull and print electronic condition reports. Provide customer with copies as necessary. In coordination with account representative, account operations coordinator, and account specific procedures
  • Prepare sale vehicle run process including run order, scheduling, notice to customer account, etc.
  • Follow up on vehicle preparation for the sale by reconciling incoming bills against ordered work/repairs for each Institutional customer vehicle
  • Contact customer coordinators, service vendors and/or account representative when the information is missing or problems occur
  • Communicate with accounting department in order to balance the sale and perform post- sale invoicing for accounts receivable as needed
  • Maintain and update physical vehicle inventory files that document all activities relative to each customer vehicle, assuring accurate sale processing/closing records


Qualifications

  • High School Diploma or equivalent required
  • Effective communication and organization skills required
  • Effective communication and organization skills required
  • Commitment to providing excellent customer service essential
  • Experience 1 - 3 years of clerical or administrative experience in the automotive industry preferred
  • Data entry experience required
  • General title experience or knowledge a plus

  • About Cox Automotive
    Cox Automotive Inc. makes buying, selling and owning cars easier for everyone, while also enabling mobility services. The global company's 34,000-plus team members and family of brands, including Autotrader??, Clutch Technologies, Dealer.com??, Dealertrack??, Kelley Blue Book??, Manheim??, NextGear Capital??, VinSolutions??, vAuto?? and Xtime??, are passionate about helping millions of car shoppers, tens of thousands of auto dealer clients across five continents and many others throughout the automotive industry thrive for generations to come. Cox Automotive is a subsidiary of Cox Enterprises Inc., a privately-owned, Atlanta-based company with revenues exceeding $20 billion. www.coxautoinc.com
    Cox is an Equal Employment Opportunity employer - All qualified applicants/employees will receive consideration for employment without regard to that individual's age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law.
    Statement to ALL Third-Party Agencies and Similar Organizations: Cox accepts resumes only from agencies with which we formally engage their services. Please do not forward resumes to our applicant tracking system, Cox employees, Cox hiring manager, or send to any Cox facility. Cox is not responsible for any fees or charges associated with unsolicited resumes.
    Organization: Cox Automotive
    Primary Location: US-MI-Carleton-600 Will Carleton Rd
    Employee Status: Regular
    Job Level: Individual Contributor
    Shift: Day Job
    Travel: Yes, 5 % of the Time
    Schedule: Full-time
    Unposting Date: Ongoing

    Company Description:

    Cox Automotive is transforming the way the world buys, sells and owns cars with industry-leading digital marketing, retail, financial and wholesale solutions for consumers, dealers, manufacturers and the overall automotive ecosystem worldwide. The Cox Automotive family includes Autotrader®, Dealer.com®, Dealertrack®, Kelley Blue Book®, Manheim®, NextGear Capital®, vAuto®, VinSolutions®, Xtime®, incadea® and a host of other brands.  With a complete and connected view of the automotive ecosystem, Cox Automotive is a global company connecting people, cars and capabilities with services that link the automotive value chain. Cox Automotive is a subsidiary of Cox Enterprises. For more information about Cox Automotive, visit www.coxautoinc.com.


    Cox Enterprises and its subsidiary companies are Equal Opportunity employers – M/F/Vets/Disabled.  Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.




    Don't Be Fooled

    The fraudster will send a check to the victim who has accepted a job. The check can be for multiple reasons such as signing bonus, supplies, etc. The victim will be instructed to deposit the check and use the money for any of these reasons and then instructed to send the remaining funds to the fraudster. The check will bounce and the victim is left responsible.